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Hi all, this is my first post so be kind!
Generally, I think MOST LP staff try and do the right thing but are always under pressure from management wanting answers regarding shrinkage, etc
I think the problem stems from the fact that sales personnel are not mentally conditioned to think of security and loss prevention issues. Their entire world revolves around “sell, sell, sell” If stock goes missing, hey, it's not their problem, that's an LP issue! Sales staff and management need to take on more responsibility than just selling goods and be made more accountable (though training) for items under their control.
LP Depts need to do more to establish lines of communication with ALL store staff, irrespective of the level within an organisation in order to get the message across.
More crime is solved and prevented by information than by the eforts of detectives. Information collection is the key here. The more people get to know their LP personnel, the more they will trust them and speak to them.
The "them and us" syndrome needs to be eliminated and emphasis placed on the organisation being a whole team rather than a collection of various departments.
Finally, way too much emphasis is placed upon the detection of offenders rather than the prevention of the offence in the first place. Prevention is always better than detection.
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